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FAQ

Frequent Asked Questions

If you encounter any challenges with your account, kindly submit a help request, and our dedicated customer service team stands ready to assist you promptly. 

 EIndustrify empowers sellers to connect with a worldwide customer base actively seeking industrial tools and supplies. By joining our platform, sellers can broaden their clientele without the substantial expenses associated with developing and maintaining an independent e-commerce platform or managing their digital marketing efforts. We are committed to assisting manufacturers of all scales in achieving success in the digital age. 

Are you prepared to seize the digital opportunity and leverage e-commerce as a competitive advantage? Apply to become a vendor, undergo a swift vetting process with our team, and launch your eShop effortlessly. 

By setting up a complimentary customer account, you unlock a suite of features meticulously crafted to enhance and simplify your purchasing experience. Easily access your account to monitor order status, review your purchase history, and enjoy additional functionalities. 

Experience a streamlined project management experience with eIndustrify Project Services as your exclusive partner, overseeing your entire project lifecycle from initialselection to ongoing maintenance. Place your trust in our proficient Engineering, Procurement, and Construction (EPC) team, offering a comprehensive end-to-end solution that begins with the procurement of parts and supplies through eIndustrify. 

 

In addition, our comprehensive offerings extend to full-service System Engineering and Project Procurement solutions. Discover more about our commitment to assisting customers in seamlessly progressing from part acquisition to the successful completion of their projects. 

Kindly examine the designated product listing for the pertinent return policy associated with your purchase. Generally, most parts and supplies are eligible for return within 30 days. However, items classified as custom or special orders are typically non-returnable. For comprehensive details on our return policy, please refer to the complete document available here. Should you require further clarification or have inquiries regarding your purchase, we encourage you to contact our dedicated customer service team. 

eIndustrify offers a diverse array of financing solutions to cater to your specific needs. 

At eIndustrify, we provide a range of convenient payment options to enhance your purchasing experience. Unless specifically indicated otherwise in a product listing, our accepted payment methods include credit card, wire transfer, and ACH (Automated Clearing House). 

Should you wish to explore financing options tailored to your needs, we invite you to complete the form available on our Contact page. Our dedicated team is ready to assist you in finding the best payment solution for your requirements. 

If you require expedited shipping services, we invite you to reach out to our dedicated team. Kindly contact us to discuss tailored solutions, including pricing and availability, to meet your urgent shipping needs. 

At E-industrify, we leverage our extensive global procurement expertise to provide you with swift and efficient shipping services aligned with the urgency of your operations. Committed to meeting the demands of your business, our manufacturers share in this dedication and offer expedited shipping options to ensure timely delivery. 

For precise shipping timelines, kindly refer to the information provided by your product's manufacturer. Should you have any inquiries or require further assistance, please do not hesitate to contact our team. We are here to streamline your shipping experience and support your business goals. 

Discover the extensive reach of our platform at eIndustrify, a distinguished global marketplace for industrial parts and supplies. Leveraging our team's profound international procurement expertise, we excel in providing a unique advantage: authentic global shipping capabilities. eIndustrify proudly serves customers in various countries, ensuring the seamless delivery of industrial essentials. 

 

If your country is not currently listed, we encourage you to reach out to us. Our dedicated team is committed to assisting you in acquiring the necessary supplies promptly and efficiently, tailored to your specific requirements. Your satisfaction is our priority, and we are here to facilitate the procurement process wherever and whenever you need it.